At jileivo, your privacy is not an afterthought — it is built into everything we do. This Privacy Policy explains exactly what personal data jileivo collects from Philippine players, why we collect it, how we use it, and the rights you have over your own information.
Six core pillars of the jileivo Privacy Policy — a quick-reference overview before you read the full legal text below.
Notice to Philippine Players: This Privacy Policy is issued in compliance with the Philippines' Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations as administered by the National Privacy Commission (NPC). By registering on jileivo and using our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.
jileivo ("jileivo," "we," "us," or "our") is the Philippines' premier online casino and sports betting platform, accessible at jileivo.net. We are committed to protecting the privacy and personal data of every individual who interacts with our platform, including registered players, visitors, and support contacts (collectively, "you" or "Data Subject").
This Privacy Policy ("Policy") describes in detail the types of personal data jileivo collects about you, the purposes for which that data is processed, the legal bases upon which processing is carried out, the parties with whom your data may be shared, and the rights you hold as a data subject under Philippine law.
This Policy applies to all data processing activities conducted by jileivo in connection with:
This Policy should be read together with jileivo's Terms & Conditions, which are available at jileivo.net/terms-conditions, and our Responsible Gaming Policy available at jileivo.net/responsible-gaming. In the event of any conflict between this Policy and the Terms & Conditions on matters of data privacy, this Policy shall prevail.
For the purposes of the Philippines' Data Privacy Act of 2012 and its Implementing Rules and Regulations, jileivo is the Personal Information Controller (PIC) in respect of all personal data collected through the jileivo platform.
As the Personal Information Controller, jileivo determines the purposes and means of processing personal data related to our Philippine player base. jileivo has appointed a Data Protection Officer (DPO) who is responsible for overseeing compliance with this Policy and applicable data protection laws.
You may contact jileivo's Data Protection Officer at any time using the contact details provided in Section 16 of this Policy. All data protection enquiries will be acknowledged within five (5) business days and responded to substantively within thirty (30) calendar days of receipt, in accordance with NPC guidelines.
Data Protection Officer contact: For all privacy-related enquiries, complaints, or requests to exercise your data subject rights, please contact our DPO at [email protected] with the subject line "Data Privacy — DPO Request." Our team is available 24/7 to assist Filipino players across Metro Manila, Cebu, Davao, and all Philippine regions.
jileivo collects only the personal data that is necessary to operate our platform lawfully, safely, and in accordance with Philippine gaming and financial regulations. The categories of personal data we collect include:
Sensitive Personal Information: Some KYC documents (such as government IDs) may constitute sensitive personal information under the Data Privacy Act of 2012. jileivo processes such documents exclusively for identity verification, age verification (21+), and regulatory compliance purposes. This data is stored with heightened security controls and access restrictions consistent with NPC guidelines.
jileivo collects personal data through the following channels and methods:
jileivo processes your personal data on the following legal bases as recognised under the Data Privacy Act of 2012 and its Implementing Rules and Regulations:
| Processing Activity | Legal Basis |
|---|---|
| Account registration and maintenance | Performance of a contract (Terms & Conditions) to which you are a party |
| KYC identity and age verification (21+) | Legal obligation (Philippine gaming regulations, AMLA) |
| Processing deposits and withdrawals | Performance of a contract; Legal obligation (AMLA reporting) |
| Fraud detection and prevention | Legitimate interests of jileivo and its players |
| Responsible gaming monitoring and tools | Legal obligation; Legitimate interests (player protection) |
| Marketing and promotional communications | Your consent (which you may withdraw at any time) |
| Customer support and dispute resolution | Performance of a contract; Legitimate interests |
| Platform analytics and improvement | Legitimate interests of jileivo |
| Compliance with regulatory and law enforcement requests | Legal obligation |
Where jileivo relies on your consent as the legal basis for processing, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal. To withdraw consent for marketing communications, you may use the unsubscribe mechanism in any jileivo marketing email or contact support directly.
jileivo uses your personal data for the following specific purposes:
jileivo does not sell, rent, or trade your personal data to any third party for commercial purposes. Your data is shared only in the following limited circumstances:
jileivo engages carefully selected third-party service providers who act as Personal Information Processors (PIPs) under the Data Privacy Act. These include payment processors (GCash, Maya, BPI, BDO, Metrobank), KYC and identity verification providers, fraud detection platforms, cloud hosting and infrastructure providers, and customer support technology providers. All PIPs are bound by data processing agreements that restrict their use of your data to the specific services they provide to jileivo and require them to implement appropriate security measures.
Certain technical data (such as session tokens and game activity records) may be shared with jileivo's licensed game content providers to facilitate game delivery and integrity verification. Game providers do not receive your identity or financial data beyond what is strictly necessary for service provision.
jileivo may disclose your personal data to Philippine regulatory bodies, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or law enforcement agencies when required by law, court order, or regulatory directive. Such disclosures are made in accordance with applicable legal requirements and with appropriate care for your privacy interests to the extent permitted by law.
In the event of a merger, acquisition, restructuring, or sale of substantially all of jileivo's assets, your personal data may be transferred to the acquiring entity as part of that transaction. jileivo will notify affected players of any such transfer and the privacy practices of the acquiring entity in advance of completion.
Our commitment: jileivo does not share your personal data with advertisers, data brokers, social media platforms, or any other commercial third parties for marketing or profiling purposes without your explicit consent. Your data stays within jileivo's controlled ecosystem.
jileivo uses cookies and similar tracking technologies (collectively, "Cookies") to operate and improve the platform. Cookies are small text files stored on your device that help us recognise you, maintain your session, and understand how you use the jileivo platform.
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Essential Cookies | Required for login sessions, account security, and core platform functionality. Without these, jileivo cannot function. | No — required for platform operation |
| Analytical Cookies | Help jileivo understand how players navigate and use the platform, enabling performance optimisation and bug detection. | Yes — via browser settings |
| Preference Cookies | Remember your settings such as language preference, game lobby filters, and display preferences for a personalised experience. | Yes — via browser settings |
| Security Cookies | Support fraud detection and prevention systems, including device fingerprinting and anomaly detection to protect your account. | No — required for account security |
You may manage or disable non-essential Cookies through your browser's settings. Please note that disabling certain Cookies may affect the functionality of the jileivo platform. For instructions on managing Cookies in your specific browser, please refer to your browser's help documentation.
jileivo retains your personal data for as long as necessary to fulfil the purposes for which it was collected, to comply with applicable Philippine legal and regulatory obligations, and to resolve disputes and enforce agreements. Specific retention periods are as follows:
Upon expiry of the applicable retention period, jileivo will securely delete or anonymise your personal data in accordance with its data disposal procedures and NPC guidelines.
jileivo implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. Our security framework includes:
Security reminder: While jileivo takes every reasonable step to protect your data, no online platform can guarantee absolute security. You play an important role in keeping your account safe — use a strong, unique password for your jileivo account, enable two-factor authentication, and never share your login credentials with anyone. If you suspect unauthorised access to your account, contact jileivo support immediately via live chat or at [email protected].
Under the Philippines' Data Privacy Act of 2012, you are entitled to the following rights in respect of your personal data held by jileivo:
You have the right to be informed whether jileivo holds personal data about you, and to receive clear and transparent information about how that data is processed. This Privacy Policy fulfils jileivo's obligation to inform you at the point of data collection.
You have the right to request a copy of the personal data jileivo holds about you, together with information about the purposes of processing, the categories of data held, and the recipients to whom your data has been disclosed. jileivo will provide this information within thirty (30) calendar days of receiving a verified access request.
If you believe that any personal data jileivo holds about you is inaccurate, incomplete, or outdated, you have the right to request correction. You may update basic account information directly through your jileivo account settings, or contact support for corrections to KYC records.
You have the right to request the deletion of your personal data in certain circumstances — for example, where the data is no longer necessary for the purposes for which it was collected, or where you withdraw consent and no other legal basis applies. Please note that jileivo may be required by law to retain certain data (such as KYC and financial records) even following a deletion request, and will inform you of any such limitations when responding to your request.
You have the right to object to the processing of your personal data where jileivo relies on legitimate interests as the legal basis. You also have an unconditional right to object to processing for direct marketing purposes at any time, after which jileivo will cease such processing immediately.
Where technically feasible and where processing is carried out by automated means, you have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller.
If you are not satisfied with jileivo's handling of your personal data or with its response to a data subject rights request, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines. The NPC can be contacted through its official website at privacy.gov.ph.
How to exercise your rights: To submit any data subject rights request, contact jileivo's Data Protection Officer at [email protected] with the subject line "Data Subject Rights Request." Please include your full name, registered email address, and a clear description of the right you wish to exercise. For security purposes, jileivo may need to verify your identity before processing your request.
The jileivo platform is strictly intended for individuals who are at least 21 years of age, consistent with the minimum age for participation in casino-style gambling in the Philippines. jileivo does not knowingly collect, process, or retain personal data from individuals under the age of 21.
Age verification is a mandatory step in the jileivo registration and KYC process. Where jileivo discovers or has reasonable grounds to suspect that personal data has been collected from a person under 21 years of age, jileivo will:
Parents and guardians: If you believe a minor has registered on the jileivo platform, please contact us immediately at [email protected]. Our team will investigate and take appropriate action within 24 hours of receiving your report. jileivo takes underage gambling prevention extremely seriously and cooperates fully with Philippine authorities on any related matters.
The jileivo platform primarily serves Philippine players and is designed to operate within the Philippine regulatory environment. However, some of jileivo's service providers and infrastructure partners may be located outside of the Philippines, which may involve the transfer of your personal data to servers or processors in other countries.
Where such cross-border transfers occur, jileivo ensures that appropriate safeguards are in place to protect your personal data at a standard at least equivalent to the protections afforded under the Philippines' Data Privacy Act of 2012. These safeguards include:
By accepting this Privacy Policy and using the jileivo platform, you acknowledge and consent to such cross-border transfers as described in this Section, subject to the safeguards described above.
The jileivo platform may contain references to or links to third-party websites or services, such as payment provider portals (e.g., the GCash or BPI online banking interface) accessed during a transaction. These third-party sites operate under their own privacy policies and are not governed by this jileivo Privacy Policy.
jileivo is not responsible for the privacy practices, data handling, or security standards of any third-party website or service. When you leave the jileivo platform to access a third-party site, we strongly encourage you to review that site's privacy policy before submitting any personal information.
jileivo reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, or regulatory requirements. When material changes are made, jileivo will notify registered players by email and by a prominent notice on the jileivo platform at least seven (7) days before the changes take effect.
The "Last Updated" date at the top of this Policy will always reflect the most recent revision. Your continued use of the jileivo platform following the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with any changes, you should stop using the platform and may request account closure in accordance with our Terms & Conditions.
We encourage you to review this Privacy Policy periodically. The current version will always be accessible at jileivo.net/privacy-policy.
If you have any questions, concerns, or requests relating to this Privacy Policy or jileivo's data processing practices, please contact our Data Protection Officer through the following channels:
All privacy-related enquiries are handled by jileivo's dedicated Data Protection team and will be acknowledged within five (5) business days. Substantive responses to data subject rights requests will be provided within thirty (30) calendar days of identity verification, consistent with NPC guidelines.
National Privacy Commission: If you believe jileivo has not adequately addressed your privacy concern, you have the right to file a complaint with the National Privacy Commission of the Philippines. The NPC is the independent regulatory body responsible for administering and implementing the Data Privacy Act of 2012 in the Philippines.
Now you know exactly how jileivo handles your data. Play with confidence on the Philippines' most trusted online casino — transparent, secure, and built for Pinoy players. Must be 21 years or older.